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COOKIES & PRIVACY POLICY

This privacy policy applies between you, the User of this Website and SA Appliance Repair PTY PTD, the owner and provider of this Website. SA Appliance Repair PTY PTD takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

SCOPE OF THIS PRIVACY POLICY

  1. This privacy policy applies only to the actions of SA Appliance Repair PTY PTD and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
  2. For purposes of the applicable Data Protection Laws, SA Appliance Repair PTY PTD is the “data controller”. This means that SA Appliance Repair PTY PTD determines the purposes for which, and the manner in which, your Data is processed.

DATA COLLECTED

  1. We may collect the following Data, which includes personal Data, from you:
    1. name;
    2. contact Information such as email addresses and telephone numbers;
    3. IP address (automatically collected);
    4. web browser type and version (automatically collected);
    5. operating system (automatically collected);
    6. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
    7. user's video player preference;
    8. user's kitchen appliance details i.e. make, model, serial and product code;
    9. in each case, in accordance with this privacy policy.

HOW WE COLLECT DATA

  1. We collect Data in the following ways:
    1. data is given to us by you;
    2. data is received from other sources; and
    3. data is collected automatically.

DATA THAT IS GIVEN TO US BY YOU

  1. SA Appliance Repair PTY PTD will collect your Data in a number of ways, for example:
    1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
    2. when you use our services;

in each case, in accordance with this privacy policy.

DATA THAT IS RECEIVED FROM THIRD PARTIES

  1. SA Appliance Repair PTY PTD will receive Data about you from the following third parties:
    1. Google Ads;
    2. Facebook;
    3. Google Youtube;
    4. Google Doubleclick;
    5. Google Analytics;
    6. Tawk.to;

DATA THAT IS COLLECTED AUTOMATICALLY

  1. To the extent that you access the Website, we will collect your Data automatically, for example:
    1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
    2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

OUR USE OF DATA

  1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
    1. internal record keeping;
    2. improvement of our products / services;

in each case, in accordance with this privacy policy.

  1. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
  2. We may use your Data to show you SA Appliance Repair PTY PTD adverts and other content on other websites. If you do not want us to use your data to show you SA Appliance Repair PTY PTD adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed “Cookies” below).

WHO WE SHARE DATA WITH

  1. We may share your Data with the following groups of people for the following reasons:
    1. our employees, franchisees, agents and/or professional advisors – to deliver our services to the consumer; in each case, in accordance with this privacy policy.

KEEPING DATA SECURE

  1. We will use technical and organisational measures to safeguard your Data, for example:
    1. access to your account is controlled by a password and a user name that is unique to you.
    2. we store your Data on secure servers.
  2. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@saappliancerepair.co.za
  3. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

DATA RETENTION

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
  2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

YOUR RIGHTS

  1. You have the following rights in relation to your Data:
    1. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
    2. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
    3. Right to erase – the right to request that we delete or remove your Data from our systems.
    4. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
    5. Right to data portability – the right to request that we move, copy or transfer your Data.
    6. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
  2. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@saappliancerepair.co.za
  3. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority.
  4. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

LINKS TO OTHER WEBSITES

  1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

CHANGES OF BUSINESS OWNERSHIP AND CONTROL

  1. SA Appliance Repair PTY PTD may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of SA Appliance Repair PTY PTD. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  2. We may also disclose Data to a prospective purchaser of our business or any part of it.
  3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

COOKIES

  1. This Website may place and access certain Cookies on your computer. SA Appliance Repair PTY PTD uses Cookies to improve your experience of using the Website and to improve our range of services. SA Appliance Repair PTY PTD has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
  2. All Cookies used by this Website are used in accordance with current South Africa Cookie Law.
  3. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling SA Appliance Repair PTY PTD to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
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